The Seven Bridges Knowledge Center

The Seven Bridges Platform is a simple solution for doing bioinformatics at industrial scale. But sometimes, everyone needs a little help.

Get Started    What's new?

 

On this page, you'll find the most common questions we get from our users. We've grouped the questions into sections on the left sidebar for easier browsing.

If your question is not located in our FAQ section, feel free to contact us at team@sbgenomics.com.

General

What is the Seven Bridges Platform?

The Seven Bridges Platform is a cloud-based environment for analyzing genomic data. Researchers make new discoveries using the Seven Bridges Platform by exploiting its powerful computational resources to get comprehensive, reproducible results quickly. Researchers also use the Seven Bridges Platform to store and manage large data volumes securely, enabling them to process tens of thousands of samples a year. The Seven Bridges Platform is built for collaboration, and users retain full control over whom they choose to share their data and results with.

The Seven Bridges Platform features a workflow editor, which allows bioinformaticians to build analysis workflows based on over 400 public apps provided and maintained by Seven Bridges. Developers can also upload their own apps to the Platform, to optimize their runtime by executing them on the same compute node as their data is stored in. All analyses on the Platform can be fully automated using the Seven Bridges API.

Who is the Seven Bridges Platform for?

The Seven Bridges Platform currently supports researchers in three major sectors: academia, enterprise and government. Our academic clients include several of the top 50 NIH-funded universities in 2014. From the enterprise sector, our clients include consumer genomics companies, NGS reagent companies, and a number of the top 10 global pharmaceutical companies. Our government clients include the National Cancer Institute, who have contracted Seven Bridges to build a cloud platform for cancer genomics, as well as Genomics England, who have funded us to create self-improving algorithms for genomic data analysis. The Seven Bridges Platform supports a wide range of use cases, from small labs to national-scale projects.

Which browsers can I use to access the Seven Bridges Platform?

The Seven Bridges Platform is supported on the following web browsers. We recommend you access the Platform via one of these browsers for an optimal user experience:

  • Edge (version 12 and later)
  • Chrome (version 21 and later)
  • Firefox (version 28 and later)
  • Safari (version 6.1 and later)
  • Opera (version 12.1 and later)

If you are not on a supported browser, you will be notified of this at registration and login.

At this time, the Platform is not optimized for viewing on mobile devices.

What are the password requirements?

Your data security is our top priority. We have a few requirements for your Seven Bridges Platform password:

  • We require a minimum of 6 characters.
  • It must contain characters from at least 3 of the following categories: lowercase, uppercase, numbers, and special characters.
  • It must not contain any "metadata", i.e. your username, first or last name, or organization name which you've provided at sign-up.
You will receive an error message if any of these requirements are not met.

How can I learn about new features?

Check out our Seven Bridges Knowledge Center for information on the latest features. For updates, keep an eye on our blog and follow @sbgenomics on Twitter.

How can I get in touch with Seven Bridges?

To give feedback, place a feature request, or ask a question, please consult our contact page. When you are logged into the Seven Bridges Platform, you can also send us a message using the Send Feedback button in the bottom righthand corner of every page.

Projects

What is a project?

A project on the Seven Bridges Platform is a discrete scientific investigation. Each project has its own team of collaborators, funding source, administrator, and resources, such as data files, workflows, and executions.

You may share the same data between projects in order to work on it with distinct groups of collaborators. Or you may have multiple projects with the same collaborators in order to work on different data sets, or use different funding sources. For instance, a researcher might use the Seven Bridges Platform to work on a project on breast cancer using RNA Seq with one collaborator. The same researcher can work on a second project with different collaborator, performing a whole genome sequencing study of prostate cancer. Read more about projects on our Knowledge Center.

Who can see my projects?

The only people who can see a specific projects are those that you invite to be project members. You can invite as many project members as you like. Read more about managing project members in our documentation.

How much of my data can my project members see?

You can set individual permissions for each of your collaborators, granting them as much or as little access to your data as you choose. You can also determine which collaborators have powers to initiate workflow executions. Read more about project permissions in the documentation.

What does a project administrator do?

A project administrator has the maximum permissions for the project: they can view the contents of all files' metadata in the project, and can initiate and abort data analyses. Project administrators can also set the permissions of other project members, including full administrator permissions, and can modify project settings. The creator of any project on the Seven Bridges Platform becomes an administrator for it by default. Note that project administrators need not be billing group administrators, and vice versa.

How can I share the resources in my project with colleagues?

For security reasons, we encourage you not to share usernames and passwords. Instead, you can use our collaborative features to work on the same project with other users. Simply invite your collaborators to your project or have them invite you to theirs. If you are the project administrator, set appropriate permissions to control your collaborators' data access.

Can I delete my project?

You can delete a project at any time. Note that if you delete a project you will no longer have access to any of its resources, including its files, workflows, and results of data analyses. However, if these resources are used in other projects, they will still be available in those projects after the target project is deleted. Learn how to delete a project on our Knowledge Center.

Data Upload

How do I upload my files to the Seven Bridges Platform?

There are several methods for uploading files to the Platform, each of which suits different ways that scientists and bioinformaticians work. If you are uploading data from your personal workstation, you may want to use the simple Seven Bridges Uploader. If you prefer to automate uploads, you can use either our command-line uploader, or our API to upload data from any source. You can also upload data from FTP/HTTP(S).

Alternatively, if your data are stored inside an Amazon S3 bucket, Google Storage bucket or anywhere else, we'll help you get them onto the Platform for use in your analyses. Get in touch with our data logistics team for support.

Can I upload data directly from my sequencer to the Seven Bridges Platform?

We work with our customers to help move data from any sequencer directly into a project on the Seven Bridges Platform. Our staff is experienced with a wide range of sequencing technologies, including Illumina, Ion Torrent, Roche 454, AB SOLID, PacBio, and Oxford Nanopore. Our Ion Torrent Plugin is designed to stream data as it comes out of the sequencer directly on the Platform. Download it from https://www.sbgenomics.com/ion/.

Can I upload, store and analyze dbGaP controlled access data on the Seven Bridges Platform?

You can upload, store and analyze dbGAP controlled access data on the Platform if you list Seven Bridges as the Platform as a Service (PaaS) in your dbGaP application and include a Cloud Use Statement. Please do not forget to modify it according to your use of dbGaP Controlled Data.

Data Download

Can I download my files/reports from the Seven Bridges Platform?

You can download any file, from raw data to analysis results, from our Platform in a single click. Alternatively, if you are downloading very large files, or too many for your browser to handle, you can obtain a list of direct download links. You can also use our API to automate downloads. Read more about downloading data on our Knowledge Center.

Can I download more than one file at a time?

You can download multiple files by selecting them all before clicking download. Alternatively, use our API to automate batch downloads.

Can I output my files into an Amazon bucket?

We are happy to help you get your S3 buckets set up for both upload and download of results. To reach us, please use one of the email addresses or telephone numbers available on our contact page.

Can I output my files into a Google Storage bucket?

We are happy to help you get your Google Storage buckets set up for both upload and download of results. To reach us, please use one of the email addresses or telephone numbers available on our contact page.

Do you support download accelerators?

We do. You can use a browser plugin, or a dedicated download tool such as aria2, to download files from the Platform.

Files and Metadata

How do I share data with my collaborators on the Platform?

To collaborate with a colleague on the Platform, you should first invite them to be a project member of the project your data is stored in. This will send your colleague an email containing instructions on setting up a free account on the Platform. There are a range of fine-grained permissions that you can use to control precisely how much data a project member can read, whether they can edit data, and whether they can initiate analyses on it.

Can I share data between projects?

Yes, a file can be freely copied between projects. Note that if the projects are funded by the same billing group, you will only be charged once for storage no matter how many copies you have. If you delete one copy, any duplicates will remain in the projects they were copied to.

When I copy a file across projects, do I pay for the storage of two files?

If both projects are funded by the same billing group, you are charged for just one copy of any files that have been copied across projects, no matter how many copies you have in total.

I have too many files to set metadata by hand. How can I automate this?

You can automatically add metadata when uploading your files using the command line uploader. Alternatively, if your files are already on the Platform, you can use this API call to set their metadata.

Do you offer data archival?

We offer long-term archival storage via the AWS Glacier service. Upon request, archived data will be restored to your project. If you need to move some of your files to long-term archival storage, please contact us for support.

May I analyze dbGaP controlled access data on the Seven Bridges Platform?

You may analyze dbGaP controlled access data on the Seven Bridges Platform. Please read the policy on our compliance white paper.

How do I update my dbGaP request to indicate using the Seven Bridges Platform?

To update your dbGaP application, you need to list Seven Bridges as a PaaS. This covers the Seven Bridges Platform as well as all derivatives, such as the Cancer Genomics Cloud.

Visualization

What visualization tools are provided on the Seven Bridges Platform?

The Seven Bridges Platform features static and interactive visualization toolkits to help scientists interpret the results of data analyses on the Platform, and to assess the quality of the data obtained. The Seven Bridges Browser is our in-house genome browser for exploring alignment files. We also have a comprehensive set of graphics to represent RNA-seq results in our visualization suite. To check the reliability of your raw data, we provide a range of tools to produce quality control reports.

What is Seven Bridges Browser?

The Seven Bridges Browser is our in-house genome browser, with built-in features for collaborative work on the Seven Bridges Platform. It allows you to:

  • Visualize alignment files
  • Check coverage and mismatch proportion at base level
  • Visualize SNV/Indels and compare these to a supported reference
  • Visualize annotation tracks to interpret your data
  • Annotate your own data privately, and share comments on data with your collaborators.
To visualize a file on Seven Bridges Browser, click the browser icon .

How can I collaborate using the genome browser?

The Seven Bridges Browser features an annotation marker system. This allows you to mark a position on the genome with a flag and add a comment to it. You can also add hashtags to each comment. These hashtags are searchable via the search bar, so that you can quickly locate an annotation on the dense genome. Genomic regions on which you have added comments are listed on the browser so you can keep track of interesting areas you have found in the genome.

All of your privately marked data can be shared with your project members if you wish. The comment system allows people to start a discussion around a particular region on the genome.

Who can see my public markers on Seven Bridges Browser?

Your public markers are only visible to your collaborators under the same project. You can make any public marker private again by unchecking the box on the marker labeled public.

Can I delete the markers?

You can only delete your own public or private markers, nobody else's. If you click on one of your markers, you will see a delete icon for the marker.

Why can't I see my BAM file or other track on Seven Bridges Browser?

There are several possible reasons why you cannot see anything in your file. If you see the message No data in this region, there is no problem: it just means that there is no data in the section you are currently viewing. If you see one of the following messages, Zoom in to see reads, Zoom in to see genes, Zoom in to see data, this means that your current semantic zoom level is not able to display the data. If you keep zooming in, you will hit a threshold at which your data can be visualized.

Why can't I open my BAM file with Seven Bridges Browser?

You will not be able to open a BAM file with the Browser if the reference file for the BAM file is not supported by the Browser. We support the references hg19, b37, and mm10. Seven Bridges Browser will automatically detect the required reference file. If the reference is not one we support, the Seven Bridges Browser will be disabled.

Can I use IGV or third party tools to view my BAM file?

If you prefer not to use Seven Bridges Browser you can also visualize indexed BAM files outputted by your workflow with the Integrative Genomics Viewer (IGV), or any other third party genome browser that supports https access, such as Genome Browse from Golden Helix. To use IGV with your data on the Platform, follow the instructions here.

Analysis

What are public tools and workflows?

The public tools and workflows on the Seven Bridges Platform are frequently used open-source tools and workflows that have been made available to all users. There are currently over 400 publicly available tools and 30 publicly available workflows on the Platform. They are maintained by the Seven Bridges bioinformatics team, who ensure that the latest version of any tool or workflow is always available and perform frequent optimization.

I have my own tools. Can I execute them on the Platform?

Yes, our Docker-based Software-Development Kit (SDK) allows you to easily wrap your preferred tools. This means you can use all your custom tools and command-line capabilities on our scalable cloud Platform, and, by using Docker containers, there is no need for your software to conform to any particular format.

Can I run third-party software on the Seven Bridges Platform?

Use of particular software on the Seven Bridges Platform ultimately depends on the terms of its license. We encourage you to check the terms before using the tool on the Seven Bridges Platform. Keep in mind that unless Seven Bridges has a license or other agreement with the software provider, we are unlikely to be able to provide the software prepackaged on the platform. However, in many cases, you should be able to wrap the software yourself using the SDK, and upload it to our Platform. Depending on the license terms, our bioinformatics team may be able to provide support for the software.

Can I reproduce an analysis I performed on the Platform?

We carefully version every tool used in workflows on the Platform. The version and parameterization details of each execution you perform will be saved in your account. So for every execution, you will have a record of exactly which tool(s) were used, the parameters that were set, the dataset it was based on and the data files obtained. This makes workflows fully reproducible. You will also be provided with details of the cost of the analysis and its duration for your records.

How can I edit workflows?

Any workflow that is cloned into a project is fully editable using our workflow editor. This allows you to configure the tools and parameters used in any open-source workflow, or one that has been shared with you by one of your colleagues. You can then save your changes as a new revision of the same workflow or as a new workflow.

Can a workflow belong to more than one project?

You can clone a workflow to multiple projects, where you can then customize it using our workflow editor

How do I use a batch input for my analysis?

You can perform the same analysis on a set of data by selecting multiple input files. This creates separate tasks for each file.

How can I automate an analysis?

You can automate any procedure on the Seven Bridges Platform using our API. See the API documentation for more information.

Can I alter the virtual machine instance used?

You can choose the instance type used for a workflow execution to improve the runtime of workflows that demand a lot of RAM or multiple CPUs. This will modify the virtual server that the workflow will be executed on. For public workflows, the default instance settings will generally be the most efficient, but you may opt to choose your own instance setting for workflows that you have created.

My task failed. What should I check?

You can access the execution environment statistics by clicking on View Stats on the top right corner of the task page to find information on why your task failed. Note that the failed app and job will be highlighted in the task logs to make debugging quicker. Read more about task logs in our documentation. If you still need help debugging, get in touch with our bioinformatics team for more advice.

Privacy and Security

How secure is my data?

The Seven Bridges Platform operates on either Amazon Web Services or Google Cloud, and only use these clouds' HIPAA-compliant cloud resources. This means that you can securely analyze and store Protected Health Information data with the Seven Bridges Platform. See our Security and Privacy page, or read our compliance white paper to learn more.

Can I upload patient data?

Companies and organizations based in the USA may freely upload patient genomic data to the Seven Bridges Platform since it is HIPAA-compliant. If you are based in another country and have different regulations, feel free to contact us to check whether you can use patient data on the Platform.

Is my data backed up?

Your files are stored on either the Amazon Web Services S3 cloud or on the Google Cloud. Therefore, backup copies are not created. Note that S3 and Google Cloud protect your files from loss caused by hardware/software malfunction, but not from your accidental deletion.

Where is my data stored?

The Seven Bridges Platform stores your data in Amazon Web Services US Standard region where your data is redundantly stored on multiple devices across multiple facilities.

What is your data deletion policy?

Once you delete the last copy of your data, Seven Bridges Genomics deletes the file from the Amazon Web Services S3 backing storage. Note that we delete data in batches. This means that your data may remain on AWS S3 for a short time after you delete it but during this time no one can access the files on the Seven Bridges Platform. You will not be charged for any data storage after you have deleted the last copy of a data file.

How do I control access to my projects?

Your projects can only be seen by you and the collaborators that you invite as project members. You can chose whether or not to allow the Seven Bridges support team access to your projects. By default, they will have access to your projects in accordance with our privacy policy and internal policies and procedures. However, you can prevent this access if you prefer by editing your project settings.

Who can see my email address and personal information?

Your email address and personal information will never be revealed to any third party, and Seven Bridges Genomics won't ever send you unsolicited emails.

Can the Seven Bridges Platform be installed on my own servers?

Yes, the Seven Bridges Platform can be installed on your server. However, there are a few hardware and software requirements necessary for the system to perform properly. Get in touch with our support team to see if we can help you with the installation.

How secure are API-generated temporary download URLs?

Seven Bridges takes the security of your data seriously. We’ve implemented a download infrastructure that is the same as when users download files directly from AWS: first, the customer logs into the console, issues a “download file” command, and is returned with a temporary URL.

We ask that you help us protect your data as well. While there is a risk that the customer (API user) can share the file download URL with a third party, the customer is advised to treat the temporary file download URL as sensitive information and to not share this link with parties they wish to bar from data access.

From a risk standpoint, the greatest risks to data are:

  • Password compromise, which allows the potential attacker to manipulate data as the user
  • Compromise of session information, which allows the potential attacker to use the stolen session to access data during the time in which the session is active
  • Compromise of the file URL, which allows temporary access to the file in question.

Pricing and Payment

What is the Seven Bridges Platform subscription model?

Seven Bridges offers annual and multi-year licenses for the Seven Bridges Platform. Licenses provide access to all Platform features, as well as our full complement of open source NGS tools and validated workflows.

Our licenses are priced both on the number of users in your organization who have access to the Platform, and on your use of computation and storage resources. There are many license tiers to fit different needs. Contact us for detailed pricing. At every tier, computation and storage charges from Amazon Web Services or Google Cloud are passed along at cost price, with no markup. We only use Amazon and Google 's HIPAA-compliant cloud resources, so you can securely analyze and store protected health information data.

How do I pay for data analyses on the Platform?

You will be billed for storage costs, to host any data you have uploaded, and computation costs, to cover any workflow executions you have initiated. We use Amazon Web Services and Google Cloud for storage and computational resources, and will pass on their charges to you at cost price.

On the first of the month, you will be invoiced for the previous month’s computation and storage charges. Your invoice will cover these costs for all of your projects that share a billing group.

Storage costs

We will bill you for files that are stored on the Platform. This includes uploaded, imported and generated files, as well as files copied from repositories managed by different billing groups. There is no storage cost for any accompanying data such as filenames, bioinformatic metadata, file descriptions and so on. You will only be billed for the first copy of any file(s) housed in different projects that are covered by the same billing group.

Computation costs

We will bill you for the costs of carrying out any computation required for workflow executions that you initiate. Computation cost estimates depend on many variables, including the type of workflow used, the size of your dataset, and the instances you want to execute on. We encourage you to run a test analysis first, using a minimal number of files, to estimate the execution time and cost before running a batch analysis.

Can I get a refund for a failed task?

Our system is robust but mistakes can happen. If we ever bungle something—for example, if an instance fails—and this causes you extra computation or storage costs, we will refund them. Our goal is always to make things right.

Do you charge for the transfer of results?

No, we charge for storage costs only: uploads and downloads are free of charge.

Can I change the payment method or the credit card on file?

You can change the payment method or credit card information whenever you like: just log into the Platform, and go to billing settings.

How are my credit card details stored?

Seven Bridges doesn’t store any of your confidential card information, such as your credit card number. We use Stripe to process all card transactions.

What are my $100 free credits?

When you sign up for the Seven Bridges Platform, your account is automatically credited with $100 free funds to use for data analyses. There is no obligation to continue using the Platform, and no strings attached – we won't ask you to provide any card details while you are using the free credits. The $100 credit allows you to use all features of the Platform: you can create any number of projects, collaborate with as many people as you'd like, and execute full data analyses.

How many executions can I carry out with my $100 credit?

This depends on the resources you require. To give you an idea, $100 should allow you to run approximately 30 whole exomes, 30X coverage, from raw FastQ files to variant calling using the BWA-GATK pipeline. We recommend that new users start by following the Platform Quickstart. This will walk you through a simple data analysis that you can perform using some of your free credits.

What happens after the end of the free credit?

Once your $100 free funds are used up, if you want to keep using the Platform then please email our team at sales@sbgenomics.com to take out a license. Once we have established a license agreement, we will create a billing group for you and your colleagues to use. If you don’t start a subscription, at the end of the free trial your projects will become read-only. This means that you will still be able to view your results, but cannot upload more data or execute any more analyses.

What is a billing group?

Billing groups are associated with distinct funding sources. A billing group has a payment method and at least one administrator, who is responsible for making payments. A billing group may consist of multiple users, and may sustain multiple projects. One advantage of billing groups is that they allow connected groups of researchers to share costs, by subscribing to higher storage tiers with a lower price per GB-month.

Each project must have one billing group, which pays for the storage and computation in the project.

What does a billing group administrator do?

Billing group administrators are responsible for paying for the monthly storage and usage costs incurred by projects on the Platform that are funded by the billing group they administrate. They have access to usage summaries and spending caps to maintain control over a project's analysis costs. To monitor Platform usage, administrators receive a snapshot of the estimated analysis and storage costs for the projects they fund.

The person who creates a billing group automatically becomes an administrator, but they can add further people to be administrators. They are also able to manage the permissions of the other members of the billing group.

Note that billing group permissions don’t include access to any data on the Platform. Billing group administrators cannot see the data or analysis results generated by project group members.

Can I join more than one billing group?

You can join as many billing groups as you wish.

How can I close a billing group?

You can close a billing group by contacting our team at sales@sbgenomics.com. Note that any outstanding account balances must be cleared before the group is closed.

How can I disable a billing group?

Billing groups that you are no longer using but may want to use in the future can be disabled. To disable a billing group, contact our billing support team at sales@sbgenomics.com.

How can I change the billing group for my project?

To change the billing group used for a project, log into the Platform and select the project in question. On the Settings tab, on the project's dashboard, you will find a drop-down list of billing groups that you have access to. Simply select the billing group you wish to use.

How can I pay an invoice?

Invoices for storage and computation must be paid by a billing group administrator. They can pay by credit card, check, or an automatic ACH transfer. On the first day of each month, administrators will receive a detailed invoice of the storage and computational resources that the billing group used during the previous statement period. Analysis tasks that haven't finished computing by the end of the calendar month billing cycle will appear on the following month's invoice.

  • Credit and debit cards are automatically charged on the 15th of each month, two weeks after the invoice is issued. We accept most major credit cards with proper address verification. Administrators who opt for credit cards will have an initial $5,000 cap on their groups' monthly usage totals. This can be adjusted by contacting our sales team at sales@sbgenomics.com.
  • To use checks and ACH transfers, our sales team administrators can set up a monthly billing agreement. This is not a long-term contract and does not incur any additional charges. We use these agreements to verify contact information and to help you choose a sensible cap on monthly platform usage. ACH payments will be drafted automatically on the 15th of each month, and invoices paid by check must be cleared within thirty days.

Technical requirements

What do I need to access the Platform via the visual interface?

System requirements

The Seven Bridges Platform is supported on the following web browsers. We recommend you access the Platform via one of these browsers for an optimal user experience:

  • Edge (version 12 and later)
  • Chrome (version 21 and later)
  • Firefox (version 28 and later)
  • Safari (version 6.1 and later)
  • Opera (version 12.1 and later)

If you are not on a supported browser, you will be notified of this at registration and login.

At this time, the Platform is not optimized for viewing on mobile devices.

A Screen resolution of 1024x768 or higher is recommended to access the platform.

Mobile platform support

We do not explicitly support mobile platforms, but Chrome, Firefox, and Safari web browsers can be used on both Android and iOS mobile devices for a limited use of the Platform. Some features, such as the Workflow Editor or the Seven Bridges Genome Browser, will not display well on mobile devices due to size constraints.

Accessibility features

The Seven Bridges Platform is built to support Section 508 and related standards, including keyboard support and support for impaired vision and screen readers. Some highly visual aspects of the Platform do not support accessibility features, including the Workflow Editor and the genomic data visualizations.

What do I need to access the Platform via the API?

Requirements

Internet connection and HTTP client (such as Postman or curl) are enough to access to the Seven Bridges Platform via the API. We recommend at least a rudimentary knowledge of Python or another scripting language to utilize the features completely.

Recommended tools

We recommend using Postman in Google Chrome or curl if you are command line inclined.

Is there a required internet connection speed?

There are no special network requirements to access any functionalities of the Seven Bridges Platform.

What are the data upload requirements?

Seven Bridges Uploader

The Seven Bridges Uploader can be used on a Linux, OS X, or a Windows machine with a graphical user interface.

Seven Bridges Command Line Uploader

The command line uploader is a Java application that requires a local installation of Java 1.7. It works on Linux, OS X, and Windows.

Upload Network Requirements

Your machine needs to be able to connect to:

  • AWS S3, port 80, which can be tested by opening http://s3.amazonaws.com in a browser.
  • Seven Bridges API, port 443, which can be tested by opening https://api.sbgenomics.com in a browser. Look for a response other than a network or connectivity error.

While there is no throughput requirement in the communication between this computer and AWS S3 in order to perform uploads, we recommend upstream bandwidth of at least 10 MBit/s or more, depending on the size of the data you wish to upload.

If your local network requires that the connections to s3.amazonaws.com:80 and api.sbgenomics.com:443 be made through a proxy, ask your network administrator for that proxy's host and port. They will be required for both the Seven Bridges Uploader and the command line uploader.

What are the SDK requirements?

The Seven Bridges SDK Version 2.0 is supported for use on major Linux distributions and OS X Mountain Lion or later.

If you are running Linux, the SDK Version 2.0 requires Docker version 1.6.2.

If you are running OS X, the SDK Version 2.0 requires Docker machine for OS X.

If you have already installed the previous SDK, Seven Bridges SDK Version 1.0, you must uninstall it before using the SDK Version 2.0. Do this using: pip uninstall sbgsdk.