The Seven Bridges Knowledge Center

The Seven Bridges Platform is a simple solution for doing bioinformatics at industrial scale. But sometimes, everyone needs a little help.

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Pricing model

When you run a task on the Seven Bridges Platform, we use one or more compute instances from the Platform's underlying cloud infrastructure provider to process the data. When you add your own files to the Platform and put them in a project, they are housed in cloud storage ('buckets'). You are billed per month for the cost of this computation and storage.

Seven Bridges passes along the computation and storage costs from the cloud infrastructure provider at no markup.

Note that we do not currently charge to download files from the Platform. However, we encourage users to download only essential files, such as VCF final outputs.

Cloud service provider
Computation and storage costs

Amazon Web Services East

Consult this table from Amazon. Select US East (N. Virginia) from the Region drop-down menu.

Google Cloud Platform

Consult this table from Google. Select US as your region.

Amazon Web Services EU

Consult this table from Amazon. Select EU (Frankfurt) from the Region drop-down menu.

Storage costs

Whenever you upload or copy a file into a project, that project's total storage increases. It would therefore be reasonable to expect that the monthly cost of storage increases, as well. However, this is not necessarily true. Storage costs you pay for a project may be well lower than that project's total storage size.

Projects are often used to separate individual stages of a research or to conduct different lines of research on the same set of data. It is thus not uncommon to have the same set of input or intermediary files appearing across multiple projects. Because of this, we do not consider every appearance of the same file within your projects as billable storage.

Instead, when we calculate your monthly storage cost, we collect all files across all projects belonging to a single billing group, and then bill only once for each individual file within that billing group. A file will be billed once regardless of which project it was uploaded to or how many times it was copied across any number of projects. In this way, we ensure that you do not overpay simply for working on the same file in different projects.

However, be mindful of the scenarios in which we actually do bill for multiple appearances of a single file. Those are:

  • When a file is copied to a project belonging to a different billing group: in this scenario, both billing groups are treated as "owning" a file, and both will pay for one copy. Again, each billing group may have multiple copies of that file in any number of projects, and will only pay once.
  • When a file is re-uploaded: we do not detect for content equality, so if you upload the same file twice, the Platform sees (and bills for) two different files.
  • When a file is archived and restored: restoring a file is considered as creating a temporary copy that can be worked on. While a file is restored, we bill both for keeping the archived copy and for the one in active storage that can be used as input.

You are not charged for storing public files from our Public Reference files repository or from our public datasets when you copy them into your project. However, you are responsible for the costs of any files derived from processing these public files. For instance, if you remap reads, you are charged for the BAM files storage.

Pilot funds

When you signed up for the Seven Bridges Platform your account was automatically credited with $100 in free funds (your Pilot Funds) to use for data analyses. There is no obligation to continue using the Platform, and there are no strings attached – we won't ask you to provide any card details while you are using the free credits. The $100 credit allows you to use all the features of the Platform: you can create any number of projects, collaborate with as many people as you'd like, and execute full data analyses.
The number of executions you will be able to carry out with your initial credits depends on the resources you require. To give you an idea, $100 should allow you to run approximately 30 whole exomes, with 30X coverage, from raw FastQ files to variant calling using the BWA-GATK workflow. We recommend that new users start by following the Platform Quickstart – this will walk you through a simple data analysis that you can perform using some of your free credits.

Subscribe to the Platform

After your initial Pilot Funds are exhausted, you can scale up and pay for computational and storage costs.

We offer licenses that provide access to the entire Seven Bridges Platform, including our full complement of tools and gold-standard workflows. Your license also entitles you to full technical support from our team of bioinformaticians and engineers.

Licenses are priced based on how much you use the Platform, and how many people in your organization will have accounts.

We pass the computation and storage costs on to you with no mark up to ensure that our interests are all aligned: we want workflows to run as fast and as cheaply as possible. In addition, installation onto local infrastructure is billed separately. As there are many license tiers to fit different needs, please contact our Sales team for more details.

Billing groups

Once you subscribe to the Platform, we will create a Billing Group for you. Billing Groups are groups of Platform users managing one funding resource. They are the entity to which Seven Bridges passes along storage and computation charges.

A Billing Group has a payment method and at least one administrator, who is responsible for making payments. A billing group may consist of multiple users, and may sustain multiple projects. One advantage of Billing Groups is that they allow connected groups of researchers to share costs, by subscribing to higher storage tiers with a lower price per GB-month.

The Billing Group administrator will receive a detailed invoice on the first of each month. Learn more about invoices below.

Each project must have one Billing Group, which pays for the storage and computation in the project.

For example, your first project(s) were created with the free funds from the Pilot Funds Billing Group assigned to each user at sign-up.


On the first day of each month, Billing Group administrators will receive a detailed invoice of the storage and computational resources that the Billing Group used during the previous billing period. Analysis tasks that haven't finished by the end of the billing cycle will appear on the following month's invoice. See above to learn how to create a billing group.

  • Credit and debit cards are automatically charged on the 15th of each month, two weeks after the invoice is issued. We accept most major credit cards with proper address verification. Our Sales team administrators can help you choose a sensible cap on monthly Platform usage.
  • To use checks and ACH transfers, our Sales team administrators can set up a monthly billing agreement. This is not a long-term contract and does not incur any additional charges. We use these agreements to verify contact information and to help you choose a sensible cap on monthly Platform usage. ACH payments will be drafted automatically on the 15th of each month, and invoices paid by check must be cleared within thirty days.

Please contact our Sales team if you have invoicing questions.

Access Payments

To access billing information, click on your username in the top right hand corner and select Payments. On the Payments page, you can access information about your Pilot Funds. Your Pilots Funds are the cloud computation and storage credits you were granted at sign-up. To get details about your funds, click Pilot Funds (username).

The Payments section also shows details of your monthly bill for storage and computation on the Platform, if you have set up a subscription to the Platform.

Account balance

To access your Pilot Funds balance details, click Pilots Funds (username). You can see the following information:

  • Organization - basic billing group information, including the organization name, contact details, and address
  • Remaining credits - balance of credits you have left
  • Pilot funds - total amount of funds awarded to you at sign-up
  • Total charges - total charges, with a breakdown for storage and analysis

Spending details

To see a detailed breakdown of your computational and storage spendings, select Spending Details from the menu on the left of the Payments section. This will show you:

  • A breakdown for the analysis and storage charges for your Pilot Funds
  • A breakdown of the charges by project and task

The Spending Details page shows you the cost of each task run inside a project. The above screenshot displays the total cost of the Development project and the breakdown for each individual task.

Disable a billing group

You can disable a Billing Group from the Billing Group page. Simply click Disable Group next to your desired Billing Group. Note that any outstanding account balances must be cleared before the group is closed.

Add a user to a billing group

You can add a user to a billing group by doing the following:

  1. Click on your username in the top right hand corner and select Payments.
  2. On the Payments page, select a billing group.
  3. Go to the Group Members tab.
  4. Under User, enter the username or email of the user you wish to add and click +.