The Seven Bridges Knowledge Center

The Seven Bridges Platform is a simple solution for doing bioinformatics at industrial scale. But sometimes, everyone needs a little help.

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The Seven Bridges Platform is a cloud-based computational environment for bioinformatics which maintains compliance with all leading standards governing medical data and equally high security standards when run on a cloud.

There are two types of user account available on the Seven Bridges Platform, as described below:

  • Single user account is the default option for individual users on the Platform. Users with Single user accounts on the Platform can share files, tools, analyses, and results with other users through Platform projects.
  • Enterprise account is an option for organizations. The organization associated with the Enterprise account may create user groups (Divisions and Teams) composed of Enterprise account holders, to enable collaboration between members of an organization. Users with an Enterprise account can collaborate through Platform projects in the same way as users with Single user accounts.

To sign up for an account, please contact the Seven Bridges Support Team who will guide you to through the process based on your specific requirements.

Available cloud infrastructure options

We offer two deployments (an installation of the Platform on servers in a particular region of a particular cloud provider), based on underlying cloud services by Amazon Web Services: AWS US and AWS EU.

Which Platform should I choose?

Use the regular AWS US deployment, unless your data must be analyzed in Europe for compliance reasons. We can help you be compliant by using the AWS EU deployment.

Password validation

In order to maintain a high level of security and prevent unauthorized access to the Platform, we are checking passwords against a database of commonly used passwords and those that were compromised in data breaches across the Internet, which is why they are considered unsafe. If the password you enter exists in the database, you will need to use a different one. Also, please note that passwords that don't pass the validation are neither stored anywhere in the Seven Bridges system nor linked to your account in any respect.

Additionally, the entire password validation process takes place within the Seven Bridges infrastructure, which ensures an extra level of security as there are no third-party services involved. This mechanism applies when trying to perform the following actions:

  • Sign up for a new account.
  • Set up a new password to replace an expired one.
  • Change your password.

If you are experiencing any other difficulties in setting up or changing your account password, please contact our Support Team.


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Updated 3 months ago

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